Dialpad
The phone system that listens, transcribes, and coaches in real time
What is Dialpad?
Dialpad is a business phone system, contact center, and sales dialer with its own in-house AI (Dialpad Ai) that transcribes calls live, coaches reps in real-time, and surfaces analytics. It's one of the few UCaaS vendors that built its AI stack rather than reselling. Bought by SMBs and mid-market companies that want AI-native calling without bolting on Gong or Krisp.
Voice agents and conversational AI platforms for calls, qualification, scheduling, support, and audio workflows.
See the full Voice AI guide to compare more tools, buyer criteria, and related workflows.
Use cases to evaluate
Replacing legacy PBX with cloud calling
Sales call coaching with real-time AI prompts
Contact center with AI agent assist
Unified phone, video, and messaging
Fit to evaluate
SMBs and mid-market wanting AI-native calling
Sales teams replacing separate Gong subscriptions
Companies consolidating UCaaS + conversation intelligence
Support orgs needing live transcription
Business fit
Right for you if you want one vendor for phone + meetings + AI conversation intelligence, especially for sales coaching. Strong choice if you'd otherwise pair RingCentral with Gong. Skip if you need deep contact-center routing at enterprise scale (Genesys, Five9 are stronger) or if you're a 2-person team where Quo/OpenPhone is cheaper. Pricing isn't accessible without auth on the live page.
How to evaluate Dialpad
Use this category when missed calls, slow qualification, or phone support volume affects revenue.
Confirm the exact workflow
Map Dialpad to one concrete workflow first, such as replacing legacy pbx with cloud calling. Avoid buying before the owner, trigger, output, and success metric are clear.
Check category fit
Test voice quality, latency, interruptions, and escalation behavior.
Compare practical alternatives
Shortlist Dialpad against Retell AI, Vapi, Bland AI so the decision is based on fit, effort, and workflow ownership rather than brand recognition alone.
Validate cost and rollout effort
Dialpad's public pricing page is gated and returned 403; published industry rates as of recent listings: Standard around $15/user/month annual, Pro around $25/user/month, Enterprise requires sales contact. Verify current pricing directly with Dialpad as published numbers may have shifted. Also confirm implementation time, support needs, and whether the medium setup matches your team.
Compare Dialpad with alternatives
Use this quick comparison before booking demos or moving data into a new system.
| Primary workflow | Replacing legacy PBX with cloud calling, Sales call coaching with real-time AI prompts |
|---|---|
| Best-fit team | SMBs and mid-market wanting AI-native calling, Sales teams replacing separate Gong subscriptions |
| Implementation effort | Medium setup and maintenance profile |
| Pricing check | Published pricing |
| Closest alternatives | Retell AIVapiBland AISynthflow |
Dialpad pricing
| Model | Published pricing |
|---|---|
| Snapshot | Dialpad's public pricing page is gated and returned 403; published industry rates as of recent listings: Standard around $15/user/month annual, Pro around $25/user/month, Enterprise requires sales contact. Verify current pricing directly with Dialpad as published numbers may have shifted. |
| Checked |
Common questions about Dialpad
What is Dialpad?
Dialpad is a business phone system, contact center, and sales dialer with its own in-house AI (Dialpad Ai) that transcribes calls live, coaches reps in real-time, and surfaces analytics. It's one of the few UCaaS vendors that built its AI stack rather than reselling. Bought by SMBs and mid-market companies that want AI-native calling without bolting on Gong or Krisp.
What is Dialpad used for?
Common use cases: Replacing legacy PBX with cloud calling; Sales call coaching with real-time AI prompts; Contact center with AI agent assist; Unified phone, video, and messaging.
How much does Dialpad cost?
Dialpad's public pricing page is gated and returned 403; published industry rates as of recent listings: Standard around $15/user/month annual, Pro around $25/user/month, Enterprise requires sales contact. Verify current pricing directly with Dialpad as published numbers may have shifted.
Who is Dialpad best for?
Dialpad fits SMBs and mid-market wanting AI-native calling, Sales teams replacing separate Gong subscriptions, Companies consolidating UCaaS + conversation intelligence, Support orgs needing live transcription. Right for you if you want one vendor for phone + meetings + AI conversation intelligence, especially for sales coaching. Strong choice if you'd otherwise pair RingCentral with Gong. Skip if you need deep contact-center routing at enterprise scale (Genesys, Five9 are stronger) or if you're a 2-person team where Quo/OpenPhone is cheaper. Pricing isn't accessible without auth on the live page.
What are alternatives to Dialpad?
Common alternatives to Dialpad include Retell AI, Vapi, Bland AI, Synthflow, ElevenLabs Conversational AI, PolyAI.