AI for personal injury firms
AI can take intake follow-up, medical records and bills requests, treatment tracking and demand package prep off your case teams. Fixed Labs builds these workflows inside your case management system and runs them after launch. We work with high-volume, multi-office personal injury firms: established businesses doing $5M+ in revenue.
A first workflow
We measure
Time to first contact, and signed retainers from qualified leads.
Today
Intake staff return new leads between other calls, and unsigned retainers wait days for follow-up.
With AI
The workflow answers each new lead right away, collects the facts your screeners need and chases unsigned retainers.
Who approves
An attorney decides whether to take each case. The workflow never tells a lead whether they have a claim.
Built around systems like
We work with managing partners, firm administrators and operations directors at multi-attorney, multi-office firms. These firms live on case volume and marketing spend, so every slow intake or stalled file costs money. Triggers include a marketing push that floods intake, a case management migration, or case managers carrying too many files.
Profit leaks in two places. At intake, leads wait for a callback and unsigned retainers go cold. In pre-litigation, case managers spend their days requesting records and bills, checking on treatment and assembling demand packages by hand. Every month a file waits pushes the fee further out.
Workflows
Today
Intake staff return new leads between other calls, and unsigned retainers wait days for follow-up.
With AI
The workflow answers each new lead right away, collects the facts your screeners need and chases unsigned retainers.
Who approves
An attorney decides whether to take each case. The workflow never tells a lead whether they have a claim.
We measure
Time to first contact, and signed retainers from qualified leads.
Today
Case managers send records and bills requests by fax and portal, then call providers for status.
With AI
The workflow sends each request with the signed authorization, tracks status and follows up with each provider on schedule.
Who approves
Case managers approve requests to new providers and handle any dispute over the authorization.
We measure
Days to receive records and bills, and open requests per case.
Today
Case managers call clients for treatment updates when they find time, so gaps in care go unnoticed.
With AI
The workflow checks in with clients on a set schedule, logs treatment updates and flags missed appointments.
Who approves
The case manager handles each flag, and the attorney handles anything that affects the claim.
We measure
Clients contacted on schedule, and treatment gaps flagged.
Today
Paralegals assemble demand packages by hand from records, bills and notes, and files wait in the queue.
With AI
The workflow organizes records and bills, builds the medical chronology and specials summary, and drafts the demand for review.
Who approves
The attorney reviews and edits every demand, sets the amount and decides when it goes to the insurer.
We measure
Days from treatment complete to demand sent, and drafts that need major rework.
A first engagement
Most firms start with medical records requests or unsigned lead follow-up, because both run on clear rules. A first workflow usually reaches production in three to six weeks, built with your intake director, a lead case manager and your IT lead. An attorney approves anything that involves legal judgment or goes to an insurer.
We work inside the software your team already uses. No rip-and-replace.
Discover
Trace a case from first call to demand sent, and count the hours at each step.
Pull the backlog lists: unsigned leads, open records requests and files waiting on a demand.
Review how your case management, intake and e-signature tools share data today.
Mark every step that needs an attorney’s judgment, so the workflow never crosses it.
Build and run
Build inside Filevine, Litify, CasePeer or your current system, so case teams stay in one place.
Write intake scripts, follow-up schedules and request rules down with your intake and case leads.
Test on real files with your case managers, then run supervised before full volume.
Review cycle times, backlog and attorney rework with the managing partner every month.
Start with medical records and bills requests, unsigned lead follow-up and client treatment check-ins, because they stall cases when they slip. Demand package prep usually comes next. Each runs on rules your team already uses and shows up in numbers you can track. Legal judgment stays with your attorneys.
A first workflow usually reaches production in three to six weeks. The range depends on access to your case management system and how settled your intake and request rules are. Firms with clean case data and written scripts move fastest. If you are switching systems, build on the new one once it holds live cases.
Each workflow has a fixed build fee and a monthly fee to run it. We quote both after discovery, once we know your systems, case volume and how much review the work needs. You see the full price before any build starts. The price is set by the work involved, not by case outcomes.
No. Attorneys keep every legal judgment: which cases to take, what a claim is worth and what goes to an insurer. AI takes the repetitive preparation and follow-up, such as records requests, client check-ins and first drafts of demands. Attorneys review and approve every demand, and the workflow never gives legal advice.
Each workflow gets only the access it needs, through accounts your firm controls. Medical records and case files stay in your case management system. We document what each workflow can read and change, and your IT lead reviews it during discovery. Anything outside agreed templates needs a person’s approval. Specific data terms go into the agreement.
A 15-minute discovery call. We learn how the work runs today and tell you honestly whether AI can take it on.
Book a discovery call