What is OpenPhone?
OpenPhone (now rebranded as Quo) is a business phone built for small teams who share numbers - calls, texts, voicemails, and contacts live in one shared workspace. It powers 90,000+ businesses and recently added Sona, an AI voice agent that answers after-hours calls and qualifies leads. Bought mostly by SMBs replacing Google Voice or a personal cell as the company number.
Voice agents and conversational AI platforms for calls, qualification, scheduling, support, and audio workflows.
See the full Voice AI guide to compare more tools, buyer criteria, and related workflows.
Use cases to evaluate
Shared business phone with team texting
After-hours call answering with Sona AI
Logging calls and texts into HubSpot or Salesforce
Porting an existing number to a cloud system
Fit to evaluate
Small businesses replacing Google Voice
Home service and property management teams
Law firms and small healthcare practices
Sales teams under 50 seats
Business fit
Right for you if you're a small business (under 50 people), service business, or sales team that needs a real shared number with texting, recording, and CRM sync without the Aircall/Dialpad price tag. Skip if you need contact-center routing or 100+ seats. The HubSpot/Salesforce integrations on the Business plan are the upgrade trigger for most teams.
How to evaluate OpenPhone
Use this category when missed calls, slow qualification, or phone support volume affects revenue.
Confirm the exact workflow
Map OpenPhone to one concrete workflow first, such as shared business phone with team texting. Avoid buying before the owner, trigger, output, and success metric are clear.
Check category fit
Test voice quality, latency, interruptions, and escalation behavior.
Compare practical alternatives
Shortlist OpenPhone against Retell AI, Vapi, Bland AI so the decision is based on fit, effort, and workflow ownership rather than brand recognition alone.
Validate cost and rollout effort
Annual billing: Starter $15/user/month, Business $23/user/month, Scale $35/user/month. Monthly billing higher: Starter $19, Business $33, Scale $47. Extra numbers $5/month each, automated SMS $0.01/message. 7-day free trial. Also confirm implementation time, support needs, and whether the medium setup matches your team.
Compare OpenPhone with alternatives
Use this quick comparison before booking demos or moving data into a new system.
| Primary workflow | Shared business phone with team texting, After-hours call answering with Sona AI |
|---|---|
| Best-fit team | Small businesses replacing Google Voice, Home service and property management teams |
| Implementation effort | Medium setup and maintenance profile |
| Pricing check | Published pricing |
| Closest alternatives | Retell AIVapiBland AISynthflow |
OpenPhone pricing
| Model | Published pricing |
|---|---|
| Snapshot | Annual billing: Starter $15/user/month, Business $23/user/month, Scale $35/user/month. Monthly billing higher: Starter $19, Business $33, Scale $47. Extra numbers $5/month each, automated SMS $0.01/message. 7-day free trial. |
| Checked |
Common questions about OpenPhone
What is OpenPhone?
OpenPhone (now rebranded as Quo) is a business phone built for small teams who share numbers - calls, texts, voicemails, and contacts live in one shared workspace. It powers 90,000+ businesses and recently added Sona, an AI voice agent that answers after-hours calls and qualifies leads. Bought mostly by SMBs replacing Google Voice or a personal cell as the company number.
What is OpenPhone used for?
Common use cases: Shared business phone with team texting; After-hours call answering with Sona AI; Logging calls and texts into HubSpot or Salesforce; Porting an existing number to a cloud system.
How much does OpenPhone cost?
Annual billing: Starter $15/user/month, Business $23/user/month, Scale $35/user/month. Monthly billing higher: Starter $19, Business $33, Scale $47. Extra numbers $5/month each, automated SMS $0.01/message. 7-day free trial.
Who is OpenPhone best for?
OpenPhone fits Small businesses replacing Google Voice, Home service and property management teams, Law firms and small healthcare practices, Sales teams under 50 seats. Right for you if you're a small business (under 50 people), service business, or sales team that needs a real shared number with texting, recording, and CRM sync without the Aircall/Dialpad price tag. Skip if you need contact-center routing or 100+ seats. The HubSpot/Salesforce integrations on the Business plan are the upgrade trigger for most teams.
What are alternatives to OpenPhone?
Common alternatives to OpenPhone include Retell AI, Vapi, Bland AI, Synthflow, ElevenLabs Conversational AI, PolyAI.