What is Susan?
Susan is an AI employee for recurring business work. It can connect to more than 3,000 business apps and use a dedicated cloud computer for websites, logins, uploads, downloads, and visual software. Teams can assign work through familiar chat channels, watch on-screen work live, and take over when a person needs to step in.
Workflow automation platforms that connect business apps and reduce repetitive manual handoffs.
See the full Automation guide to compare more tools, buyer criteria, and related workflows.
Use cases to evaluate
Monitoring inboxes or service requests and gathering the information needed to act
Checking client portals on a schedule and uploading or downloading documents
Building missing-item lists and updating CRM, accounting, or operational records
Preparing drafts and recurring reports, then escalating unusual cases for human judgment
Fit to evaluate
Operations teams delegating recurring work across inboxes, CRMs, accounting tools, and documents
Businesses whose workflows still require websites, portals, uploads, or visual software
Teams that want to assign work from Slack, Teams, WhatsApp, Telegram, Discord, or Zoho Cliq
Operators who want to watch an agent work and take over its computer when needed
Business fit
Right for teams with a specific recurring workflow that crosses multiple apps or requires a real browser or desktop interface. The strongest evaluation starts with one bounded process, clear permissions, review points, and a measurable definition of done. Skip if you only need a question-answering chatbot or a simple deterministic automation that an existing integration can handle more predictably.
How to evaluate Susan
Use this category when disconnected systems, missed follow-up, or manual handoffs are slowing operations.
Confirm the exact workflow
Map Susan to one concrete workflow first, such as monitoring inboxes or service requests and gathering the information needed to act. Avoid buying before the owner, trigger, output, and success metric are clear.
Check category fit
Map the trigger, action, owner, and failure path before choosing a tool.
Compare practical alternatives
Shortlist Susan against Zapier, Make.com, n8n so the decision is based on fit, effort, and workflow ownership rather than brand recognition alone.
Validate cost and rollout effort
Pricing is not published on the official site. Susan directs prospective customers to contact the company to discuss the workflow and fit. Also confirm implementation time, support needs, and whether the medium setup matches your team.
Compare Susan with alternatives
Use this quick comparison before booking demos or moving data into a new system.
| Primary workflow | Monitoring inboxes or service requests and gathering the information needed to act, Checking client portals on a schedule and uploading or downloading documents |
|---|---|
| Best-fit team | Operations teams delegating recurring work across inboxes, CRMs, accounting tools, and documents, Businesses whose workflows still require websites, portals, uploads, or visual software |
| Implementation effort | Medium setup and maintenance profile |
| Pricing check | Contact sales |
| Closest alternatives | ZapierMake.comn8nRelay.app |
Susan pricing
| Model | Contact sales |
|---|---|
| Snapshot | Pricing is not published on the official site. Susan directs prospective customers to contact the company to discuss the workflow and fit. |
| Checked |
Common questions about Susan
What is Susan?
Susan is an AI employee for recurring business work. It can connect to more than 3,000 business apps and use a dedicated cloud computer for websites, logins, uploads, downloads, and visual software. Teams can assign work through familiar chat channels, watch on-screen work live, and take over when a person needs to step in.
What is Susan used for?
Common use cases: Monitoring inboxes or service requests and gathering the information needed to act; Checking client portals on a schedule and uploading or downloading documents; Building missing-item lists and updating CRM, accounting, or operational records; Preparing drafts and recurring reports, then escalating unusual cases for human judgment.
How much does Susan cost?
Pricing is not published on the official site. Susan directs prospective customers to contact the company to discuss the workflow and fit.
Who is Susan best for?
Susan fits Operations teams delegating recurring work across inboxes, CRMs, accounting tools, and documents, Businesses whose workflows still require websites, portals, uploads, or visual software, Teams that want to assign work from Slack, Teams, WhatsApp, Telegram, Discord, or Zoho Cliq, Operators who want to watch an agent work and take over its computer when needed. Right for teams with a specific recurring workflow that crosses multiple apps or requires a real browser or desktop interface. The strongest evaluation starts with one bounded process, clear permissions, review points, and a measurable definition of done. Skip if you only need a question-answering chatbot or a simple deterministic automation that an existing integration can handle more predictably.
What are alternatives to Susan?
Common alternatives to Susan include Zapier, Make.com, n8n, Relay.app, Workato, Lindy.