What is Gorgias?
Gorgias is a helpdesk and AI agent built specifically for ecommerce, with deep native integration into Shopify so support reps see orders, refunds, and customer data inside every conversation. It unifies email, chat, SMS, and social into one inbox and uses AI to deflect routine tickets while also surfacing revenue attribution. Best fit for Shopify-first brands that want support to drive sales, not just resolve tickets.
Customer support chatbots, AI agents, and helpdesk automation tools for website and product support.
See the full AI Chatbots guide to compare more tools, buyer criteria, and related workflows.
Use cases to evaluate
Shopify support team handling order edits, refunds, and WISMO at scale
Deflecting pre-purchase product questions with an AI shopping assistant
Routing TikTok and Instagram DMs to the same inbox as email
Attributing revenue back to specific support agents and conversations
Fit to evaluate
Shopify Plus merchants doing $1M-$50M GMV
DTC fashion, beauty, and subscription brands
Support leaders measured on revenue, not just CSAT
Teams already paying for Recharge, Klaviyo, or Yotpo
Business fit
Right for you if you run a DTC ecommerce brand on Shopify (or Magento/BigCommerce) and want order context one click from every ticket. Skip if you're B2B SaaS or non-commerce, where the Shopify-tilt becomes overhead you pay for but never use. The ticket-based pricing rewards low-volume merchants and punishes high-volume ones, so model your monthly ticket count first.
How to evaluate Gorgias
Use this category when support volume is growing faster than the team can handle manually.
Confirm the exact workflow
Map Gorgias to one concrete workflow first, such as shopify support team handling order edits, refunds, and wismo at scale. Avoid buying before the owner, trigger, output, and success metric are clear.
Check category fit
Check knowledge-base ingestion, answer citations, and handoff controls.
Compare practical alternatives
Shortlist Gorgias against Chatbase, Intercom Fin, Tidio so the decision is based on fit, effort, and workflow ownership rather than brand recognition alone.
Validate cost and rollout effort
Starter $10/mo (50 tickets), Basic $60/mo (300 tickets), Pro $360/mo (2,000 tickets), Advanced $900/mo (5,000 tickets), Enterprise custom. AI Agent add-on charged separately at $0.90-$1.00 per resolved conversation. Overage is $0.40/ticket on Starter, down to $0.32/ticket on Enterprise. Also confirm implementation time, support needs, and whether the medium setup matches your team.
Compare Gorgias with alternatives
Use this quick comparison before booking demos or moving data into a new system.
| Primary workflow | Shopify support team handling order edits, refunds, and WISMO at scale, Deflecting pre-purchase product questions with an AI shopping assistant |
|---|---|
| Best-fit team | Shopify Plus merchants doing $1M-$50M GMV, DTC fashion, beauty, and subscription brands |
| Implementation effort | Medium setup and maintenance profile |
| Pricing check | Usage-based |
| Closest alternatives | ChatbaseIntercom FinTidioZendesk AI |
Gorgias pricing
| Model | Usage-based |
|---|---|
| Snapshot | Starter $10/mo (50 tickets), Basic $60/mo (300 tickets), Pro $360/mo (2,000 tickets), Advanced $900/mo (5,000 tickets), Enterprise custom. AI Agent add-on charged separately at $0.90-$1.00 per resolved conversation. Overage is $0.40/ticket on Starter, down to $0.32/ticket on Enterprise. |
| Checked |
Common questions about Gorgias
What is Gorgias?
Gorgias is a helpdesk and AI agent built specifically for ecommerce, with deep native integration into Shopify so support reps see orders, refunds, and customer data inside every conversation. It unifies email, chat, SMS, and social into one inbox and uses AI to deflect routine tickets while also surfacing revenue attribution. Best fit for Shopify-first brands that want support to drive sales, not just resolve tickets.
What is Gorgias used for?
Common use cases: Shopify support team handling order edits, refunds, and WISMO at scale; Deflecting pre-purchase product questions with an AI shopping assistant; Routing TikTok and Instagram DMs to the same inbox as email; Attributing revenue back to specific support agents and conversations.
How much does Gorgias cost?
Starter $10/mo (50 tickets), Basic $60/mo (300 tickets), Pro $360/mo (2,000 tickets), Advanced $900/mo (5,000 tickets), Enterprise custom. AI Agent add-on charged separately at $0.90-$1.00 per resolved conversation. Overage is $0.40/ticket on Starter, down to $0.32/ticket on Enterprise.
Who is Gorgias best for?
Gorgias fits Shopify Plus merchants doing $1M-$50M GMV, DTC fashion, beauty, and subscription brands, Support leaders measured on revenue, not just CSAT, Teams already paying for Recharge, Klaviyo, or Yotpo. Right for you if you run a DTC ecommerce brand on Shopify (or Magento/BigCommerce) and want order context one click from every ticket. Skip if you're B2B SaaS or non-commerce, where the Shopify-tilt becomes overhead you pay for but never use. The ticket-based pricing rewards low-volume merchants and punishes high-volume ones, so model your monthly ticket count first.
What are alternatives to Gorgias?
Common alternatives to Gorgias include Chatbase, Intercom Fin, Tidio, Zendesk AI, Botpress, Drift.