Tidio
Live chat plus AI agent for Shopify-era support teams, with a 50% deflection guarantee
What is Tidio?
Tidio is a live chat plus helpdesk plus AI agent (Lyro) platform for ecommerce and SMB customer service, used by 300K+ businesses including Under Armour and The Body Shop. Lyro is trained on your content and claims a 67% resolution rate, with a money-back guarantee if it doesn't hit 50%. Plans bundle billable conversations, Lyro AI conversations, and Flows visitors, which makes accurate plan sizing more work than it should be.
Customer support chatbots, AI agents, and helpdesk automation tools for website and product support.
See the full AI Chatbots guide to compare more tools, buyer criteria, and related workflows.
Use cases to evaluate
Shopify store deflecting order-status and refund questions through Lyro
SMB live chat with automated lead capture flows running 24/7
Multi-channel ticketing across email, Instagram, Messenger, and chat
Enterprise pay-per-resolution AI deployment on Premium plan
Fit to evaluate
Shopify and WooCommerce merchants doing $1M to $50M GMV
SMB support teams of 1 to 10 agents who want one tool, not a stack
Marketing teams wanting chat plus Flows to capture leads off the website
Customer service leads who need a vendor guarantee tied to AI deflection rate
Business fit
Right for you if you run a Shopify, WordPress, or HubSpot-based ecommerce business and want one tool covering live chat, ticketing, AI deflection, and lead capture flows. The 50% Lyro resolution money-back guarantee is rare in this category. Skip if you need true enterprise features (the Plus plan jumps to $749/mo and Premium is contact-only) or if you want a deeply customizable agent like Botpress. Also skip if you only need a chat widget; Crisp or Intercom are leaner picks at the entry tier.
How to evaluate Tidio
Use this category when support volume is growing faster than the team can handle manually.
Confirm the exact workflow
Map Tidio to one concrete workflow first, such as shopify store deflecting order-status and refund questions through lyro. Avoid buying before the owner, trigger, output, and success metric are clear.
Check category fit
Check knowledge-base ingestion, answer citations, and handoff controls.
Compare practical alternatives
Shortlist Tidio against Chatbase, Intercom Fin, Zendesk AI so the decision is based on fit, effort, and workflow ownership rather than brand recognition alone.
Validate cost and rollout effort
Free $0/mo (50 conversations, 50 lifetime Lyro chats), Starter $24.17/mo (100 conversations), Growth from $49.17/mo (250+ conversations, Lyro 50-1,000/mo), Plus from $749/mo (custom limits, dedicated CSM), Premium custom (Lyro 3,000+/mo, 50% resolution guarantee, pay-per-resolution option). Also confirm implementation time, support needs, and whether the medium setup matches your team.
Compare Tidio with alternatives
Use this quick comparison before booking demos or moving data into a new system.
| Primary workflow | Shopify store deflecting order-status and refund questions through Lyro, SMB live chat with automated lead capture flows running 24/7 |
|---|---|
| Best-fit team | Shopify and WooCommerce merchants doing $1M to $50M GMV, SMB support teams of 1 to 10 agents who want one tool, not a stack |
| Implementation effort | Medium setup and maintenance profile |
| Pricing check | Free plan + paid plans |
| Closest alternatives | ChatbaseIntercom FinZendesk AIBotpress |
Tidio pricing
| Model | Free plan + paid plans |
|---|---|
| Snapshot | Free $0/mo (50 conversations, 50 lifetime Lyro chats), Starter $24.17/mo (100 conversations), Growth from $49.17/mo (250+ conversations, Lyro 50-1,000/mo), Plus from $749/mo (custom limits, dedicated CSM), Premium custom (Lyro 3,000+/mo, 50% resolution guarantee, pay-per-resolution option). |
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Common questions about Tidio
What is Tidio?
Tidio is a live chat plus helpdesk plus AI agent (Lyro) platform for ecommerce and SMB customer service, used by 300K+ businesses including Under Armour and The Body Shop. Lyro is trained on your content and claims a 67% resolution rate, with a money-back guarantee if it doesn't hit 50%. Plans bundle billable conversations, Lyro AI conversations, and Flows visitors, which makes accurate plan sizing more work than it should be.
What is Tidio used for?
Common use cases: Shopify store deflecting order-status and refund questions through Lyro; SMB live chat with automated lead capture flows running 24/7; Multi-channel ticketing across email, Instagram, Messenger, and chat; Enterprise pay-per-resolution AI deployment on Premium plan.
How much does Tidio cost?
Free $0/mo (50 conversations, 50 lifetime Lyro chats), Starter $24.17/mo (100 conversations), Growth from $49.17/mo (250+ conversations, Lyro 50-1,000/mo), Plus from $749/mo (custom limits, dedicated CSM), Premium custom (Lyro 3,000+/mo, 50% resolution guarantee, pay-per-resolution option).
Who is Tidio best for?
Tidio fits Shopify and WooCommerce merchants doing $1M to $50M GMV, SMB support teams of 1 to 10 agents who want one tool, not a stack, Marketing teams wanting chat plus Flows to capture leads off the website, Customer service leads who need a vendor guarantee tied to AI deflection rate. Right for you if you run a Shopify, WordPress, or HubSpot-based ecommerce business and want one tool covering live chat, ticketing, AI deflection, and lead capture flows. The 50% Lyro resolution money-back guarantee is rare in this category. Skip if you need true enterprise features (the Plus plan jumps to $749/mo and Premium is contact-only) or if you want a deeply customizable agent like Botpress. Also skip if you only need a chat widget; Crisp or Intercom are leaner picks at the entry tier.
What are alternatives to Tidio?
Common alternatives to Tidio include Chatbase, Intercom Fin, Zendesk AI, Botpress, Drift, Qualified.