LiveChat
The original live-chat widget, still good at converting browsers to buyers
What is LiveChat?
LiveChat is one of the oldest live-chat-first platforms, focused on real-time website chat for sales conversion and customer support, with 200+ integrations and an optional ChatBot product sold separately. It's intentionally narrower than Zendesk or Front - if you mostly want a chat widget that converts website visitors, it's purpose-built for that. The ChatBot add-on is required for any meaningful AI deflection and adds notable cost.
Customer support chatbots, AI agents, and helpdesk automation tools for website and product support.
See the full AI Chatbots guide to compare more tools, buyer criteria, and related workflows.
Use cases to evaluate
Ecommerce store using chat to recover abandoning carts in real time
B2B SaaS qualifying leads on a pricing page
Adding 24/7 deflection with ChatBot on top of human chat hours
Routing chats from Facebook Messenger and Instagram into one console
Fit to evaluate
Small ecommerce stores under 20 agents
Marketing teams that own the website chat experience
Companies that just want a chat widget, not a helpdesk overhaul
Shopify and WordPress sites that need a one-click install
Business fit
Right for you if your priority is real-time chat on a website to drive sales, and you don't need a full ticketing helpdesk underneath. Skip if you need omnichannel email-first ticketing or complex routing - LiveChat's roots show. Note the structure: ChatBot starts at $52/mo on top of LiveChat seats, so the all-in cost is higher than the headline $19/agent suggests.
How to evaluate LiveChat
Use this category when support volume is growing faster than the team can handle manually.
Confirm the exact workflow
Map LiveChat to one concrete workflow first, such as ecommerce store using chat to recover abandoning carts in real time. Avoid buying before the owner, trigger, output, and success metric are clear.
Check category fit
Check knowledge-base ingestion, answer citations, and handoff controls.
Compare practical alternatives
Shortlist LiveChat against Chatbase, Intercom Fin, Tidio so the decision is based on fit, effort, and workflow ownership rather than brand recognition alone.
Validate cost and rollout effort
Starter $19/agent/mo annual ($25 monthly, 1 user). Team $49/agent/mo annual ($59 monthly, unlimited users). Business $79/agent/mo annual ($89 monthly). Enterprise custom. ChatBot add-on starts at $52/mo annual. 14-day free trial, no credit card. Also confirm implementation time, support needs, and whether the medium setup matches your team.
Compare LiveChat with alternatives
Use this quick comparison before booking demos or moving data into a new system.
| Primary workflow | Ecommerce store using chat to recover abandoning carts in real time, B2B SaaS qualifying leads on a pricing page |
|---|---|
| Best-fit team | Small ecommerce stores under 20 agents, Marketing teams that own the website chat experience |
| Implementation effort | Medium setup and maintenance profile |
| Pricing check | Published pricing |
| Closest alternatives | ChatbaseIntercom FinTidioZendesk AI |
LiveChat pricing
| Model | Published pricing |
|---|---|
| Snapshot | Starter $19/agent/mo annual ($25 monthly, 1 user). Team $49/agent/mo annual ($59 monthly, unlimited users). Business $79/agent/mo annual ($89 monthly). Enterprise custom. ChatBot add-on starts at $52/mo annual. 14-day free trial, no credit card. |
| Checked |
Common questions about LiveChat
What is LiveChat?
LiveChat is one of the oldest live-chat-first platforms, focused on real-time website chat for sales conversion and customer support, with 200+ integrations and an optional ChatBot product sold separately. It's intentionally narrower than Zendesk or Front - if you mostly want a chat widget that converts website visitors, it's purpose-built for that. The ChatBot add-on is required for any meaningful AI deflection and adds notable cost.
What is LiveChat used for?
Common use cases: Ecommerce store using chat to recover abandoning carts in real time; B2B SaaS qualifying leads on a pricing page; Adding 24/7 deflection with ChatBot on top of human chat hours; Routing chats from Facebook Messenger and Instagram into one console.
How much does LiveChat cost?
Starter $19/agent/mo annual ($25 monthly, 1 user). Team $49/agent/mo annual ($59 monthly, unlimited users). Business $79/agent/mo annual ($89 monthly). Enterprise custom. ChatBot add-on starts at $52/mo annual. 14-day free trial, no credit card.
Who is LiveChat best for?
LiveChat fits Small ecommerce stores under 20 agents, Marketing teams that own the website chat experience, Companies that just want a chat widget, not a helpdesk overhaul, Shopify and WordPress sites that need a one-click install. Right for you if your priority is real-time chat on a website to drive sales, and you don't need a full ticketing helpdesk underneath. Skip if you need omnichannel email-first ticketing or complex routing - LiveChat's roots show. Note the structure: ChatBot starts at $52/mo on top of LiveChat seats, so the all-in cost is higher than the headline $19/agent suggests.
What are alternatives to LiveChat?
Common alternatives to LiveChat include Chatbase, Intercom Fin, Tidio, Zendesk AI, Botpress, Drift.