Birdeye
Agentic reputation and local marketing platform for multi-location brands
What is Birdeye?
Birdeye is an enterprise-grade reputation and local-marketing platform aimed at multi-location brands, using AI agents to manage reviews, listings across 50+ directories, social posts, and surveys at scale. New AI features now optimize visibility specifically for ChatGPT and other AI search surfaces, not just Google. It boasts 3,000+ integrations including Epic EHR, Yardi, Square, and most major industry verticals.
Home service software for contractors, HVAC, plumbing, roofing, cleaning, landscaping, scheduling, and customer follow-up.
See the full Home Services guide to compare more tools, buyer criteria, and related workflows.
Use cases to evaluate
Auto-drafting and publishing on-brand review responses across hundreds of locations
Synchronizing NAP and hours updates across 50+ directories from a single change
Scheduling location-specific social posts generated by AI per branch
Benchmarking each location's reputation against local competitors
Fit to evaluate
Multi-location healthcare and dental groups
Auto dealer groups and dealership networks
Property management, self-storage, and real estate brands
Restaurant and retail chains coordinating reviews across hundreds of sites
Business fit
Right for you if you operate 10+ locations, need consistent listings and review responses across every site, and want centralized governance over what AI posts on behalf of each branch. The depth in healthcare, dental, auto, and self-storage stands out versus Podium or NiceJob. Skip if you are a single-location SMB; the platform's power (and likely price) is overkill compared to NiceJob or Broadly. Skip if you need conversational sales messaging more than reputation; Podium is a tighter fit for that pattern.
How to evaluate Birdeye
Use this category when calls, estimates, dispatch, or customer follow-up are leaking revenue.
Confirm the exact workflow
Map Birdeye to one concrete workflow first, such as auto-drafting and publishing on-brand review responses across hundreds of locations. Avoid buying before the owner, trigger, output, and success metric are clear.
Check category fit
Compare scheduling, dispatch, estimates, payments, reviews, and customer messaging.
Compare practical alternatives
Shortlist Birdeye against ServiceTitan, Jobber, Housecall Pro so the decision is based on fit, effort, and workflow ownership rather than brand recognition alone.
Validate cost and rollout effort
Pricing is not publicly listed; three named tiers (Starter, Growth, Dominate) require a 'Schedule for Quote' conversation. All plans bundle unlimited users and contacts plus mobile, campaigns, team chat, payments, and integrations. _Needs review for current dollar amounts. Also confirm implementation time, support needs, and whether the medium setup matches your team.
Compare Birdeye with alternatives
Use this quick comparison before booking demos or moving data into a new system.
| Primary workflow | Auto-drafting and publishing on-brand review responses across hundreds of locations, Synchronizing NAP and hours updates across 50+ directories from a single change |
|---|---|
| Best-fit team | Multi-location healthcare and dental groups, Auto dealer groups and dealership networks |
| Implementation effort | Medium setup and maintenance profile |
| Pricing check | Contact sales |
| Closest alternatives | ServiceTitanJobberHousecall ProWorkiz |
Birdeye pricing
| Model | Contact sales |
|---|---|
| Snapshot | Pricing is not publicly listed; three named tiers (Starter, Growth, Dominate) require a 'Schedule for Quote' conversation. All plans bundle unlimited users and contacts plus mobile, campaigns, team chat, payments, and integrations. _Needs review for current dollar amounts. |
| Checked |
Common questions about Birdeye
What is Birdeye?
Birdeye is an enterprise-grade reputation and local-marketing platform aimed at multi-location brands, using AI agents to manage reviews, listings across 50+ directories, social posts, and surveys at scale. New AI features now optimize visibility specifically for ChatGPT and other AI search surfaces, not just Google. It boasts 3,000+ integrations including Epic EHR, Yardi, Square, and most major industry verticals.
What is Birdeye used for?
Common use cases: Auto-drafting and publishing on-brand review responses across hundreds of locations; Synchronizing NAP and hours updates across 50+ directories from a single change; Scheduling location-specific social posts generated by AI per branch; Benchmarking each location's reputation against local competitors.
How much does Birdeye cost?
Pricing is not publicly listed; three named tiers (Starter, Growth, Dominate) require a 'Schedule for Quote' conversation. All plans bundle unlimited users and contacts plus mobile, campaigns, team chat, payments, and integrations. _Needs review for current dollar amounts.
Who is Birdeye best for?
Birdeye fits Multi-location healthcare and dental groups, Auto dealer groups and dealership networks, Property management, self-storage, and real estate brands, Restaurant and retail chains coordinating reviews across hundreds of sites. Right for you if you operate 10+ locations, need consistent listings and review responses across every site, and want centralized governance over what AI posts on behalf of each branch. The depth in healthcare, dental, auto, and self-storage stands out versus Podium or NiceJob. Skip if you are a single-location SMB; the platform's power (and likely price) is overkill compared to NiceJob or Broadly. Skip if you need conversational sales messaging more than reputation; Podium is a tighter fit for that pattern.
What are alternatives to Birdeye?
Common alternatives to Birdeye include ServiceTitan, Jobber, Housecall Pro, Workiz, ServiceM8, FieldPulse.